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Each order contains one or more ",[238,246,247],{},"order items","—individual rewards a member checked out. Use Orders to track fulfillment progress, update shipping details, move items through your workflow, and export data for suppliers.",[235,250,251,252,255],{},"Orders are not created manually in the admin. They appear automatically when members redeem on your program website (including multi-item checkout when ",[238,253,254],{},"Rewards Shopping Cart"," is enabled in settings).",[257,258,260],"h2",{"id":259},"overview","Overview",[235,262,263,264,267],{},"From ",[238,265,266],{},"Rewards → Orders"," you can:",[269,270,271,278,288,297,303,309],"ul",{},[272,273,274,277],"li",{},[238,275,276],{},"Monitor fulfillment"," with status summary cards and filters",[272,279,280,283,284,287],{},[238,281,282],{},"Work line-by-line"," on the ",[238,285,286],{},"Orders By Item"," tab—best for supplier fulfillment queues",[272,289,290,283,293,296],{},[238,291,292],{},"Review by member",[238,294,295],{},"Orders By Member"," tab—best for cart-level delivery details",[272,298,299,302],{},[238,300,301],{},"Bulk-update"," selected item statuses",[272,304,305,308],{},[238,306,307],{},"Edit"," individual items (status, quantity, shipping address)",[272,310,311,314],{},[238,312,313],{},"Export"," order lines to CSV for external fulfillment",[235,316,317],{},[238,318,319],{},"Tabs",[321,322,323,336],"table",{},[324,325,326],"thead",{},[327,328,329,333],"tr",{},[330,331,332],"th",{},"Tab",[330,334,335],{},"Best for",[337,338,339,349],"tbody",{},[327,340,341,346],{},[342,343,344],"td",{},[238,345,286],{},[342,347,348],{},"Fulfillment queues—each row is one redeemed reward line",[327,350,351,355],{},[342,352,353],{},[238,354,295],{},[342,356,357],{},"Member carts—each row is one checkout with one or more items",[257,359,361],{"id":360},"where-to-find-it","Where to find it",[269,363,364,374],{},[272,365,366,369,370],{},[238,367,368],{},"Route:"," ",[371,372,373],"code",{},"\u002Forders\u002F{programId}",[272,375,376,369,379],{},[238,377,378],{},"Side navigation:",[238,380,266],{},[235,382,383,384,369,386,389],{},"The ",[242,385,35],{"href":40},[238,387,388],{},"Open Orders"," panel links here when redemptions need attention.",[257,391,393],{"id":392},"prerequisites","Prerequisites",[269,395,396,402,405,415],{},[272,397,398,399,401],{},"An open program with the ",[238,400,68],{}," app enabled",[272,403,404],{},"Program administrator access assigned to your account",[272,406,407,410,411,414],{},[238,408,409],{},"Editor"," role (or higher) to edit orders, change statuses, or export—",[238,412,413],{},"Observer"," can view lists",[272,416,417,419,420,424],{},[242,418,63],{"href":69}," and ",[242,421,423],{"href":422},"\u002Fdocs\u002Fadmin-guides\u002Frewards\u002Frewards-catalog#add-a-supplier","suppliers"," configured so redemptions route to the right fulfillment contact",[257,426,428],{"id":427},"order-statuses","Order statuses",[235,430,431,432,435,436,439],{},"There are two levels of status—",[238,433,434],{},"order"," (the member’s checkout) and ",[238,437,438],{},"order item"," (each reward in that checkout).",[441,442,444],"h3",{"id":443},"order-status-cart-level","Order status (cart level)",[235,446,447,448,450,451,454],{},"Used on ",[238,449,295],{}," and in the ",[238,452,453],{},"View Order"," dialog.",[321,456,457,467],{},[324,458,459],{},[327,460,461,464],{},[330,462,463],{},"Status",[330,465,466],{},"Meaning",[337,468,469,479],{},[327,470,471,476],{},[342,472,473],{},[238,474,475],{},"Open",[342,477,478],{},"The checkout is active and items may still be in progress",[327,480,481,486],{},[342,482,483],{},[238,484,485],{},"Closed",[342,487,488],{},"The checkout is complete at cart level",[235,490,491,492,494],{},"Order status does not replace item-level fulfillment tracking. Use ",[238,493,438],{}," statuses for day-to-day fulfillment.",[441,496,498],{"id":497},"order-item-status-line-level","Order item status (line level)",[235,500,447,501,503,504,506],{},[238,502,286],{},", in ",[238,505,453],{},", and when editing a single item.",[321,508,509,518],{},[324,510,511],{},[327,512,513,515],{},[330,514,463],{},[330,516,517],{},"Typical use",[337,519,520,529,539,549,559],{},[327,521,522,526],{},[342,523,524],{},[238,525,475],{},[342,527,528],{},"New redemption; not yet started",[327,530,531,536],{},[342,532,533],{},[238,534,535],{},"Processing",[342,537,538],{},"Being prepared or ordered from supplier",[327,540,541,546],{},[342,542,543],{},[238,544,545],{},"Shipping",[342,547,548],{},"Shipped or out for delivery",[327,550,551,556],{},[342,552,553],{},[238,554,555],{},"Completed",[342,557,558],{},"Fulfilled and closed out",[327,560,561,566],{},[342,562,563],{},[238,564,565],{},"Cancelled",[342,567,568],{},"Redemption cancelled; points refunded to the member",[235,570,571,572,574,575,578,579,583],{},"Move items forward as you fulfill them. ",[238,573,565],{}," is the only item status that triggers an automatic ",[238,576,577],{},"points refund"," (see ",[242,580,582],{"href":581},"#points-and-cancellations","Points and cancellations",").",[257,585,587],{"id":586},"step-by-step","Step-by-step",[441,589,591],{"id":590},"monitor-orders-orders-by-item","Monitor orders (Orders By Item)",[593,594,595,604,626,633],"ol",{},[272,596,597,598,600,601,603],{},"Open ",[238,599,266],{}," → ",[238,602,286],{},".",[272,605,606,607,610,611,613,614,613,616,613,618,613,620,622,623,603],{},"Review the ",[238,608,609],{},"summary cards"," at the top—counts, share of total, points, and estimated dollar value per status (",[238,612,475],{},", ",[238,615,535],{},[238,617,545],{},[238,619,555],{},[238,621,565],{},"), plus ",[238,624,625],{},"Total Points Value",[272,627,628,629,632],{},"Use ",[238,630,631],{},"Search"," to find items by reward title.",[272,634,635,419,638,641,642,644],{},[238,636,637],{},"Filter By Status",[238,639,640],{},"Filter By Supplier"," to narrow the list (for example, all ",[238,643,475],{}," items for one supplier).",[235,646,647,648,651,652,603],{},"Dollar values on summary cards use your program ",[238,649,650],{},"Points Multiplier"," from ",[238,653,654],{},"Settings → General Settings → Rewards",[441,656,658],{"id":657},"bulk-update-item-status","Bulk-update item status",[593,660,661,670,676,682,692],{},[272,662,663,664,666,667,669],{},"On ",[238,665,286],{}," (or inside ",[238,668,453],{}," on the member tab), select one or more rows using the checkboxes.",[272,671,672,673],{},"Choose a status from ",[238,674,675],{},"Update Status To...",[272,677,678,679,603],{},"Click ",[238,680,681],{},"apply",[272,683,606,684,687,688,691],{},[238,685,686],{},"Confirm the following changes"," dialog—it shows each line, the status change, and any ",[238,689,690],{},"points"," impact.",[272,693,678,694,697],{},[238,695,696],{},"Continue"," to apply (blocked if a member has insufficient points when reinstating a cancelled item—see below).",[235,699,700,701,703],{},"You can select items from multiple member orders on ",[238,702,286],{},"; the system groups updates by underlying order.",[441,705,707],{"id":706},"export-order-lines","Export order lines",[593,709,710,715],{},[272,711,663,712,714],{},[238,713,286],{},", apply filters if you want a subset.",[272,716,678,717,603],{},[238,718,719],{},"Download (N records)",[235,721,722,723,726],{},"The CSV includes status, product, member contact and address fields, supplier, SKU, price, points, quantity, and timestamps. Export is disabled on ",[238,724,725],{},"demo"," programs.",[441,728,730],{"id":729},"view-a-member-order-orders-by-member","View a member order (Orders By Member)",[593,732,733,739,753],{},[272,734,735,736,738],{},"Open the ",[238,737,295],{}," tab.",[272,740,741,744,745,747,748,750,751,583],{},[238,742,743],{},"Search By Name"," or ",[238,746,637],{}," (",[238,749,475],{}," \u002F ",[238,752,485],{},[272,754,755,756,758],{},"Click the member name or choose ",[238,757,453],{}," from the row menu.",[235,760,383,761,763],{},[238,762,453],{}," dialog shows:",[269,765,766,772,778,784,794],{},[272,767,768,771],{},[238,769,770],{},"Deliver To"," and full delivery address (editable)",[272,773,774,777],{},[238,775,776],{},"Ordered By"," — member name, email, phone (read-only)",[272,779,780,783],{},[238,781,782],{},"Order Points"," — total points for the cart",[272,785,786,789,790,744,792],{},[238,787,788],{},"Order status"," — ",[238,791,475],{},[238,793,485],{},[272,795,796,797],{},"A table of all line items with the same bulk status tools as ",[238,798,286],{},[235,800,678,801,804,805,808],{},[238,802,803],{},"Save"," after editing delivery details or order status. Use ",[238,806,807],{},"Close"," to exit without saving.",[441,810,812],{"id":811},"edit-a-single-order-item","Edit a single order item",[593,814,815,829],{},[272,816,263,817,744,819,821,822,825,826,828],{},[238,818,286],{},[238,820,453],{},", click the item title or choose ",[238,823,824],{},"Edit Order Item"," from the row menu (requires ",[238,827,409],{}," role).",[272,830,831],{},"Use the dialog tabs:",[235,833,834,837],{},[238,835,836],{},"Reward"," — Read-only snapshot: reward title, SKU, member, supplier, cost price, description.",[235,839,840,789,843,613,845,848,849,851],{},[238,841,842],{},"Order",[238,844,463],{},[238,846,847],{},"Quantity",", points each\u002Fsubtotal, order dates. Changing status to or from ",[238,850,565],{}," affects member points (confirmation dialog appears before save).",[235,853,854,789,856,859],{},[238,855,545],{},[238,857,858],{},"Recipient Name",", address, city\u002Fsuburb, state, postcode, country. Member email is read-only.",[593,861,863],{"start":862},3,[272,864,678,865,867,868,870],{},[238,866,803],{}," (or ",[238,869,807],{}," on read-only items—see below).",[235,872,873,876],{},[238,874,875],{},"View Reward"," from the row menu opens a quick read-only preview of the catalog item (image, SKU, points, supplier).",[441,878,880],{"id":879},"incentable-managed-fulfillment-orders","Incentable Managed Fulfillment orders",[235,882,883,884,887,888,890,891,894],{},"Some line items—typically digital gift cards fulfilled by Incentable—show ",[238,885,886],{},"Incentable"," as the supplier. When you open ",[238,889,824],{}," on these lines, the form is ",[238,892,893],{},"read-only",": you can review reward and shipping details but cannot change status, quantity, or address from your admin.",[896,897,900],"callout",{"color":898,"icon":899},"primary","i-lucide-lock",[235,901,902,905],{},[238,903,904],{},"Managed fulfillment is handled by Incentable."," If you need a status update or issue resolved on an Incentable-managed line, contact Incentable support rather than editing the order yourself.",[235,907,908,909,911,912,419,914,916],{},"For rewards you fulfill via your own ",[242,910,423],{"href":422},", you have full edit access on the ",[238,913,842],{},[238,915,545],{}," tabs.",[257,918,582],{"id":919},"points-and-cancellations",[235,921,922,923,925],{},"Points are deducted when a member redeems. Status changes that involve ",[238,924,565],{}," adjust points automatically:",[321,927,928,938],{},[324,929,930],{},[327,931,932,935],{},[330,933,934],{},"Change",[330,936,937],{},"Points effect",[337,939,940,953],{},[327,941,942,947],{},[342,943,944,945],{},"Any status → ",[238,946,565],{},[342,948,949,952],{},[238,950,951],{},"Refund"," points to the member (subtotal for that line)",[327,954,955,968],{},[342,956,957,600,959,613,961,613,963,965,966],{},[238,958,565],{},[238,960,475],{},[238,962,535],{},[238,964,545],{},", or ",[238,967,555],{},[342,969,970,973],{},[238,971,972],{},"Deduct"," points again (reinstates the redemption)",[235,975,976,977,980],{},"Bulk updates and single-item edits both show a confirmation when points will change. Bulk apply is ",[238,978,979],{},"blocked"," if reinstating a cancelled item would deduct more points than the member’s current balance.",[235,982,983,984,600,986,988],{},"Other status moves (for example ",[238,985,475],{},[238,987,535],{},") do not change point balances.",[257,990,992],{"id":991},"tips-and-limitations","Tips and limitations",[269,994,995,1013,1025,1031,1039,1045],{},[272,996,997,1000,1001,600,1003,600,1005,600,1007,1009,1010,1012],{},[238,998,999],{},"Fulfillment workflow"," — A common path is ",[238,1002,475],{},[238,1004,535],{},[238,1006,545],{},[238,1008,555],{},". Use ",[238,1011,565],{}," only when the redemption should not stand and points should return to the member.",[272,1014,1015,1018,1019,1021,1022,1024],{},[238,1016,1017],{},"Supplier filters"," — Filter ",[238,1020,286],{}," by supplier to batch work for each fulfillment partner. Lines fulfilled by Incentable appear with an ",[238,1023,886],{}," badge.",[272,1026,1027,1030],{},[238,1028,1029],{},"Two views, one data set"," — The same order items appear on both tabs; choose the view that matches your task (queue vs. member cart).",[272,1032,1033,789,1036,1038],{},[238,1034,1035],{},"Editor required",[238,1037,413],{}," role can browse orders but cannot edit, bulk-update, or export.",[272,1040,1041,1044],{},[238,1042,1043],{},"Demo programs"," — CSV download is disabled on demo programs.",[272,1046,1047,1050],{},[238,1048,1049],{},"No manual order creation"," — Orders come from member redemptions only; use the catalog and points setup so members can redeem first.",[896,1052,1054],{"color":898,"icon":1053},"i-lucide-lightbulb",[235,1055,1056,1059,1060,1062,1063,1065,1066,1068,1069,750,1071,1073],{},[238,1057,1058],{},"Daily fulfillment:"," Filter ",[238,1061,286],{}," by ",[238,1064,475],{}," and your supplier → bulk-move to ",[238,1067,535],{}," when submitted → update to ",[238,1070,545],{},[238,1072,555],{}," as you go → export CSV for any partner who works outside the admin.",[257,1075,1077],{"id":1076},"related","Related",[269,1079,1080,1085,1090,1095,1100],{},[272,1081,1082,1084],{},[242,1083,68],{"href":69}," — Rewards, suppliers, and catalog setup",[272,1086,1087,1089],{},[242,1088,176],{"href":177}," — Shopping cart and points multiplier (Rewards tab)",[272,1091,1092,1094],{},[242,1093,35],{"href":40}," — Open orders and redemption metrics",[272,1096,1097,1099],{},[242,1098,44],{"href":49}," — Member profiles and point balances",[272,1101,1102,1104],{},[242,1103,83],{"href":84}," — View fulfillment funding (when enabled for your program)",{"title":1106,"searchDepth":1107,"depth":1107,"links":1108},"",2,[1109,1110,1111,1112,1116,1124,1125,1126],{"id":259,"depth":1107,"text":260},{"id":360,"depth":1107,"text":361},{"id":392,"depth":1107,"text":393},{"id":427,"depth":1107,"text":428,"children":1113},[1114,1115],{"id":443,"depth":862,"text":444},{"id":497,"depth":862,"text":498},{"id":586,"depth":1107,"text":587,"children":1117},[1118,1119,1120,1121,1122,1123],{"id":590,"depth":862,"text":591},{"id":657,"depth":862,"text":658},{"id":706,"depth":862,"text":707},{"id":729,"depth":862,"text":730},{"id":811,"depth":862,"text":812},{"id":879,"depth":862,"text":880},{"id":919,"depth":1107,"text":582},{"id":991,"depth":1107,"text":992},{"id":1076,"depth":1107,"text":1077},"Track and fulfill member reward redemptions.","md",{},{"icon":76},{"title":73,"description":1127},"r9uIStLr1ZzCyuSS7UKhFjXXHnhCXGO_VY1rzdDo2V0",[1134,1136],{"title":68,"path":69,"stem":70,"description":1135,"icon":71,"children":-1},"Configure rewards members can redeem with points.",{"title":78,"path":79,"stem":80,"description":1137,"icon":81,"children":-1},"Import point transactions in bulk.",1779952614053]