Privacy Policy

Effective Date: 13th February 2025

1. Introduction

Welcome to Incentable (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform, websites, and related services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with an individual (“Personal Information”). This includes:

Account Information: When you register, we collect your name, email address, phone number, company details, and password.
Billing Information: If you subscribe to our services, we collect payment details, including billing address and transaction records.
Program Data: As part of your use of our platform, you may provide business-related information, including sales transactions, customer details, and incentive program data.
Usage Information: We collect data on how you interact with our platform, such as IP addresses, browser type, operating system, pages visited, and session duration.
Communication Data: Any communications with us, including customer support inquiries, emails, or chat logs, are stored.

3. How We Use Your Information

We use the information collected for the following purposes:

To provide, manage, and improve our Services.
To process transactions and manage billing.
To analyze usage trends and enhance user experience.
To personalize content and recommendations.
To send service-related notifications, updates, and marketing communications (you can opt out at any time).
To comply with legal obligations and enforce our terms.
To implement data minimization strategies, ensuring we only collect and store necessary information.
To anonymize or pseudonymize data where possible, reducing the risk associated with data processing activities.

4. How We Share Your Information

We do not sell your Personal Information. However, we may share your information in the following ways:

With Service Providers: We share data with third-party vendors that help us operate our Services (e.g., payment processors, hosting providers, analytics tools). We ensure these providers adhere to strict data protection agreements.
With Business Partners: If you participate in incentive programs involving third-party suppliers, we may share relevant data to facilitate those programs.
For Legal Compliance: We may disclose information if required by law or to protect our rights and users.
With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-leading security measures to protect your data from unauthorized access, alteration, or destruction. Our security framework includes:

Encryption: We use strong encryption protocols to secure data at rest and in transit.
Regular Security Audits: We conduct periodic security assessments and vulnerability testing to proactively identify and mitigate risks.
Access Controls: Strict access controls ensure only authorized personnel can access sensitive data.
Employee Training: Our employees undergo regular training on data protection principles and security best practices.

6. Data Retention

We retain Personal Information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Data is securely deleted when no longer required.

7. Your Rights and Choices

Depending on your location, you may have the right to:

Access, update, or delete your Personal Information.
Restrict or object to data processing.
Receive a copy of your data in a portable format.
Withdraw consent for marketing communications.

To exercise your rights, contact us at [Insert Contact Email].

8. Third-Party Links and Services

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Compliance with International Standards

We adhere to global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our compliance ensures:

Clear data processing transparency.
User rights enforcement, such as data access and deletion.
Secure data transfer mechanisms.

10. Incident Response Plan

We maintain a comprehensive incident response plan to handle potential data breaches effectively. This includes:

Immediate investigation and containment.
Notification of affected parties and relevant authorities in compliance with legal requirements.
Continuous improvement of security protocols based on incident analysis.

11. Third-Party Vendor Management

We only engage third-party service providers that meet our strict security and compliance requirements. Vendors are regularly assessed to ensure data protection standards remain robust.

12. International Data Transfers

We operate globally and may transfer your Personal Information to countries outside your jurisdiction, including to the United States, where our servers and some of our third-party service providers are located. When transferring data internationally, we ensure that adequate safeguards are in place to comply with applicable data protection laws.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and provide targeted content. Cookies are small text files stored on your device that help us recognize and remember users.

Essential Cookies: Necessary for the proper functioning of our platform, such as login authentication and session management.
Functional Cookies: Enable personalization features, such as remembering your preferences and settings. These cookies also facilitate user authentication, ensuring that you remain securely logged into your account and have seamless access to protected areas of our platform.
Performance and Analytics Cookies: Used to analyze user behavior and improve our Services. We use Google Analytics to track website interactions, measure performance, and understand how users engage with our platform.
Advertising and Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

To manage your cookie preferences, refer to your browser settings. For more information, visit www.aboutcookies.org.

14. Subprocessors

We engage third-party subprocessors to assist in delivering our Services. These subprocessors may process your Personal Information on our behalf for purposes such as hosting, analytics, customer support, and payment processing. We ensure that all subprocessors are contractually obligated to maintain the confidentiality and security of your data and comply with applicable data protection laws.

A list of our current subprocessors is available upon request. If we add or change subprocessors, we will provide notice by updating this policy or notifying you through appropriate channels.

To request a list of our subprocessors, please contact us at [Insert Contact Email].

15. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect information from minors. If we become aware of such data collection, we will delete it promptly.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through our Services or via email.

17. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Incentable
support at incentable.com
+613 9808 6101