Question 1

How do I know which plan is right for me?

Accepted Answer

Book a demo and we'll help you choose. We'll look at your program size, features you need, and goals - then recommend the best fit. No pressure, just honest advice.

Question 2

How do I get started?

Accepted Answer

Simply book a demo and we'll get you set up. You can be live with your first program in days, not months. Our team will guide you through setup and make sure everything is configured for your needs.

Question 3

What's included in the subscription?

Accepted Answer

Everything you need to run a successful program - the platform, hosting, security, updates, and support. The only additional cost is for gift card rewards, which are billed at face value when members redeem.

Question 4

Can I switch plans later?

Accepted Answer

Absolutely. Upgrade anytime as your program grows. We'll help you transition smoothly and make sure you're always on the right plan for your needs.

Question 5

Do you offer annual billing?

Accepted Answer

Yes, and annual billing comes with meaningful savings. Contact us for details on annual pricing for any plan.

Question 6

Is there a long-term contract?

Accepted Answer

No long-term contracts required. We offer month-to-month flexibility because we believe you should stay because you love the product, not because you're locked in.

Question 7

How long does it take to launch?

Accepted Answer

Most programs are live within 24-48 hours. Our team handles the setup and configuration - you just provide your branding and program details.

Question 8

Can I customize the design?

Accepted Answer

Absolutely! Every portal is fully white-labeled with your colors, logo, fonts, and domain. No Incentable branding visible to members.

Question 9

Do I need technical skills?

Accepted Answer

No! Incentable is designed for marketing teams, not developers. Our visual builder lets you create and manage your program without writing any code.

Question 10

What if I need features not listed?

Accepted Answer

Let's talk. Our Enterprise plan includes custom integrations and features. We've built custom solutions for complex requirements and are happy to discuss your specific needs.

Question 11

Can I manage multiple programs?

Accepted Answer

Yes! Our multi-tenant architecture makes it easy to manage multiple reward programs from a single admin dashboard. Perfect for agencies or companies with multiple brands.

Question 12

How do I award points to members?

Accepted Answer

Multiple ways: upload sales data via CSV, connect via API, let members submit claims, or award manually. Our dynamic points engine automates calculations based on your rules.

Question 13

Can members earn points for training?

Accepted Answer

Yes! Create quizzes and training modules where participants earn points for completing learning content about your products or services.

Question 14

How does reward fulfillment work?

Accepted Answer

Members redeem points for rewards in their portal. For gift cards, they receive digital codes instantly (depending on your approval workflow). You can also manage your own merchandise in our rewards catalogue feature. You only pay for gift cards when they're redeemed.

Question 15

What types of rewards are available?

Accepted Answer

Digital gift cards from 100+ top brands, plus you can upload your own custom rewards - physical products, experiences, discounts, anything.

Question 16

Can I add my own rewards?

Accepted Answer

Yes, on selected plans! Upload your own merchandise, branded items, or custom rewards to your catalogue. You handle fulfillment for custom items, or we can help with logistics.

Question 17

What about data security?

Accepted Answer

Enterprise-grade security with Firebase infrastructure. SOC 2 compliant, encrypted data, and regular security audits.

Question 18

Where is my data stored?

Accepted Answer

Your data is stored securely in Google Cloud infrastructure with automatic backups, encryption at rest, and regional data residency options for Enterprise plans.

Question 19

Do you offer support?

Accepted Answer

Yes! All plans include email support. Premium plans get dedicated account management and priority phone support.

Frequently Asked Questions

Pricing & Billing

Getting Started

Program Management

Rewards & Fulfillment

Security & Support

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