Admins

The Admins tab lists everyone who can access your program in the admin dashboard. Add colleagues by email, assign a role, and remove access when someone leaves the team.

Each program needs at least one Active administrator in the Admin role. Other roles limit what someone can change without removing them from the program entirely.

Overview

From Settings → General Settings → Admins you can:

• View all program administrators (Active or Invited)
• Add a new administrator by email
• Edit an administrator’s role
• Delete administrators who no longer need access

Administrator statuses

Administrator roles

Editors and Observers appear in the list with their assigned role. Observers can open areas like Design Studio to preview but cannot save changes.

Where to find it

• Route: /settings/{programId}
• Side navigation: Settings → General Settings
• Tab: Admins

Prerequisites

• An open program
• Editor role or higher to add, edit, or delete administrators
• Demo programs — Admin management is not available on demo programs unless you are an Incentable staff user

Admins list

The table is searchable and shows:

Click new to invite an administrator.

Step-by-step

Add an administrator

1. Open Settings → General Settings → Admins.
2. Click new.
3. Enter the person’s Email.
4. Choose a Role — Admin, Editor, or Observer.
5. Click Save.

The new row appears as Invited until they sign in. They receive access to this program once their account is active.

Edit an administrator’s role

1. Click the administrator’s Role in the list, or open Actions → Edit.
2. Change Role.
3. Click Save.

You cannot demote or delete the last Active Admin on the program. Add another Admin first, or promote an Editor, before removing the sole Admin.

Delete an administrator

1. Open Actions → Delete on the row.
2. Confirm in the dialog.

Invited administrators and Editor / Observer roles can always be removed. Admin users can only be deleted when at least one other Active Admin remains on the program.

Tips and limitations

• At least one Admin — The program must keep one Active Admin; the edit and delete dialogs block changes that would violate this rule.
• Email cannot be changed — To use a different email, delete the old record and add a new invitation.
• Demo programs — Demo users see a message that admin management is unavailable; Incentable staff can still manage admins on demo programs.
• Not member access — Administrators are separate from Members. Adding an admin does not enroll someone in the incentive program as a participant.

Related

• Overview — All Settings tabs
• Programs — Create programs and switch between them
• Members — Program participants (different from admins)