Subscription
Subscription
The Subscription tab shows billing and plan information for the current program. Review active subscriptions, renewal dates, amounts, and invoices—separate tables for Credit Card Payments (Stripe) and Bank Transfer Payments (manual subscriptions).
This tab is primarily read-only for program administrators. Adding or changing plans is handled through Incentable or your account onboarding—not self-service edits on this screen.
Overview
The tab has two sections:
| Section | Contents |
|---|---|
| Credit Card Payments | Stripe subscriptions with status, plan, renewal, amount, and invoice access |
| Bank Transfer Payments | Manual subscriptions (invoice-based) with start dates, payment status, and plan details |
Credit card subscription actions
| Action | Purpose |
|---|---|
| Plan Details | Open subscription details |
| Invoices | View Stripe invoice history for the subscription |
Bank transfer subscription actions
| Action | Purpose |
|---|---|
| Plan Details | Open manual subscription details |
| Add Subscription | Create a new manual subscription record (when your workflow uses bank transfer billing) |
Where to find it
- Route:
/settings/{programId} - Side navigation: Settings → General Settings
- Tab: Subscription
Prerequisites
- An open program
- Program administrator access to view billing
- An active or historical subscription on the program (tables are empty until a plan exists)
Credit card subscriptions
The Credit Card Payments table includes:
| Column | Shows |
|---|---|
| Status | Subscription status (for example, active, canceled) |
| Created | When the subscription was created |
| Plan | Plan name |
| Next Billing Date | Auto-renew date or end date if canceling at period end |
| Created By | Admin who created the subscription |
| Amount | Billing amount |
| Currency | Billing currency |
| Actions | Plan Details, Invoices |
Renewal indicators
- Green Auto Renews — subscription continues at Next Billing Date
- Red Ends — subscription stops at period end (cancel at period end)
Open Invoices to review Stripe invoice history for a subscription.
Bank transfer subscriptions
The Bank Transfer Payments table includes:
| Column | Shows |
|---|---|
| Status | Subscription status |
| Created | Creation timestamp |
| Plan | Plan name |
| Start Date | When the manual subscription starts |
| Next Billing Date | Renewal or end date (with auto-renew indicator when active) |
| Created By | Admin who added the record |
| Amount | Subscription amount |
| Currency | Currency code |
| Actions | Plan Details |
For invoice-based programs, Invoice links may appear on manual records (opening the invoice document).
Click Add Subscription to create a new manual subscription when your organization uses bank transfer billing. Contact Incentable if you need plan changes or new credit card billing setup.
Tips and limitations
- Program-scoped — Each program has its own subscription history; switch programs in the admin to view another program’s billing.
- Not member billing — This tab covers program/platform subscription for running the incentive program, not member reward purchases (Orders).
- Plan changes — Upgrade, downgrade, or cancel platform plans through Incentable support or your account manager—not from this tab alone.
- Empty tables — New or demo programs may show no records until a subscription is provisioned.